[SPECS]

FRAMESET

Fork: Hydraulic suspension with 80mm travel, with Lock-out

Frame: Aluminum alloy, fully integrated & lockable down tube battery, internal cable routing, front and rear fenders

 

ELECTRONICS

Motor Hub: 48V, 500W, max torque 65Nm

Battery: 48V, 692Wh, UL 2271 certificated

Cell: Tesla-grade 21700, made by LG/Samsung

Charger 48V, 3A, operates on 100V-240V AC, 5-6 hours charging

Display: 3.5’’ Backlit LCD display with speed, trip, battery, assist Level and more

USB Port : 5V 500mA, output for external devices

Throttle Assist: Thumb-control, removable

Headlight: High output integrated LED, adjustable angle

Tail Light: Integrated with rear fender

 

SPEED & RANGE

Pedal Assist Range: 65miles

Throttle Range: 58miles

 

DRIVETRAIN

Chainrings: 42T

Crankset: Aluminum alloy, 170mm

Cassette: 7-speed, 14-28T

Chain: KMC-Z7

Rear Derailleur: Shimano RD-TY300, 7-speed

Shift Lever: Shimano SL-TZ50, 7-speed, thumb shifter

BRAKE

Brake: Hydraulic disc brakes

Rotors: 180mm front and rear

Brake Levers: Aluminum Alloy, with adjustable reach and power cutoff switch

 

WHEEL

Rims: Double-wall aluminum alloy, 36H

Tire: 26 x 2.5’’, puncture-resistant liner

 

COCKPIT

Handlebars: Aluminum alloy, 31.8mm, 660mm wide on Step-thru, 680mm wide on High-step

Grips: Durable ergonomic grips

Stem: Aluminum alloy, velotric customized, 10-degree rise

Saddle: Velotric urban comfort ergonomic seat, 220mm wide

Seat Post: Aluminum alloy, 350mm x 30.4mm, quick release clamp

 

SUPPORTS

Pedals: 9/16’’ Alloy platform with reflectors

Kickstand: Heavy-duty aluminum with wide foot

 

WEIGHT& LOAD

Bike Weight: High-step 65lbs , tep-thru 63.5lbs

Front rack Load Capacity: 33 lbs

Rear rack Load Capacity:  55 lbs

Max Bike Load: 440 lbs

Velotric - Sizing and Geometry

 

Return & Refund Policy

Return Policy 

Order Cancellation

To cancel a placed order, please contact us at sales@theservicecoursecloset.com before the order ships out. Submitting a cancellation request before order ship out will not guarantee a cancellation success. Customers will receive an email confirmation if the order is successfully canceled.

We will not be able to cancel order after order shipped out. Please wait for the order to deliver and contact us for a return label within 14 days of delivery. Rejecting an shipped out order or failing to follow the return procedure might cause item loss in transit or reject by warehouse due to no return registration which might lead to ineligibility of refund or replacement. 

After we have received your return package and confirmed that the package is complete and the product is unused and in good condition. Please note there will be a restocking fee of $200 (per bike unit) deducted from the final refund. Accessory restocking fee is item specific.

Return

Customers are allowed to submit a return request within 14 days of delivery via sales@theservicecoursecloset.com. Return request submitted 14 days after the delivery date will not be approved. 

Damage to the outer packaging is not equal to item issues. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Restocking fee will still be charged based on the item conditions.

To return an ebike that is not defective or damaged out of the box, you must contact The Service Course Closet within 14 days of your receipt of the ebike. A restocking is subject to charge. For unused bike, a $200 restocking fee will be deducted from the final refund. For used bike, a 20% of the total order amount will be deducted from the final refund. The ebike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, toolkits (9 tools in total), user manual, quick start guide etc.). 

Customers must receive prior authorization and a prepaid return shipping label from The Service Course Closet Warranty issues must be resolved prior to processing a return. Best to return with the original package but other boxes will also be acceptable.
 

To initiate a return, email us at sales@theservicecoursecloset.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process. 

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which the customer received it. Customers will be responsible for paying for shipping both ways.

Non-returnable/non-refundable Items. Used Products, batteries, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty. These cases must receive approval for return from the company. “Built and Delivered” fees are nonrefundable.

Refunds will be made after the Ebike is returned and inspected by warehouse.

Non-returnable Items Include, But are not limited to

Product from Unauthorized Reseller/Individual;

Damaged item caused by human factors;

Gift cards;

Insurance;

Non-physical products.

 

 

Refund Policy

Please contact us at sales@theservicecoursecloset.com to submit your refund request.

Flash sales are exempted from our price matching policy. Please be aware that our discount codes are nonstackable. This means that you can use only one discount code per purchase. We encourage you to carefully select the discount code that best suits your current order to ensure you get the most savings and avoid the need for a price match later on. Price match only apply to the exact same model and color. Price match shall be requested within the 14 days of delivery, otherwise it will not be accepted. 

The final refund amount might be subject to the deductions of restocking fees, delivery signature fees, return shipping fees, and the insurance cost of the original order.

For return orders, refund will be approved after the return package is successfully delivered and inspected by warehouse. Customers will be notified via email and shall receive a refund back to the original payment method. Please be aware that bank or credit card companies may take additional time up to 30 days to process the refund.

Return and Refund Policy apply to orders made on the official website. 
 

 

Return and Refund Policy for Hollywood Racks Products
At The Service Course Closet, we want your shopping experience to be as smooth and satisfying as possible. If you've purchased a 3rd party product, like Hollywood Racks products, rest assured that their dedicated customer service team will primarily handle any service-related matters. For assistance with warranty, repair, or replacement requests, please reach out to Hollywood Racks Customer Service directly at info@hollywoodracks.com.

For Hollywood Racks Products: Hollywood Racks products are eligible for returns within 14 days of delivery, but there are a few important details to note:

• To qualify for a return, the item must be unopened and unused. We kindly ask that you return it in the same condition as you received it.
• Contact The Service Course Closet Customer Service at sales@theservicecoursecloset.com. Please provide your order number and include a photo of the item you wish to return.
• In some cases where the return reason does not relate to a product issue, a 20% restocking fee of the original item's retail price might apply. We'll always be transparent about this and inform you in advance.
• Please be aware that violations of our return policy may lead to a refund dispute. We value your understanding and cooperation in adhering to these guidelines.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don't hesitate to contact The Service Course Closet Customer Service team.

Please contact us to request a Return Material Authorization (RMA).

If we happen to be out of stock on a Velotric product you are planning to purchase, please give us a call or click the email link below and provide us the details, for a small 25% deposit we will place the order and you can complete your balance due payment on delivery. 

Delivery of "out of stock" pre-orders confirmed once pre-order is placed and confirmed by Velotric

Pre-order Out Of Stock Bicycles or Framesets request here!